Risto Proosa

Operations Director
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Operations Director at TieTa
Biography:

Risto has more than 8 years of experience in FinancialServices, where he has managed small and mid-sized operations teams across operational functions such as Customer Service, Vulnerable Customer Support,Collections & Recoveries, Quality Assurance and Complaints. Risto is passionate about providing first-class customer service and has extensive experience in setting up and restructuring teams to maximise productivity and quality of service.

He has successfully lead operations teams through FCA approval and set up Vulnerable Customer Initiatives in a highly regulated financial sector. Risto loves to lead by example and inspire people to reach their full potential.