020 3371 3062
What we offer
Outsourced Contact Centre Solutions
Offering dedicated teams and tailor-made solutions to support your operational needs.
Bespoke modules for clients' operations to enhance and support internal teams on an ongoing or temporary basis
Advisory in highly regulated environments covering areas of lending, servicing, and contact centre strategies
Expand your contact centre, perhaps in response to fallen service levels due to Covid-19
We offer a way for clients to review their operational strategies and processes then ensure they’ve got it right.
Clients that are new to outsourcing may require a Proof of Concept to prove the benefits of using TieTa
Multi-Channel Inbound and Outbound Solution: Voice, Email, SMS, Web Chat, Social Media
Our staff are trained to manage vulnerable customers and work within regulatory guidelines
Fair and sustainable debt collection practices with high collection rates
Complaints handling in accordance with the FCA Dispute Resolution rules (DISP) providing trained resource to support your complaints handling process
Superb outbound contact effectiveness through our expert diallers and supporting analytics
Customer support for your clients managing their loans during the pandemic
We can swiftly deploy teams for your business to cope with additional enquiries driven by the pandemic
Reduce missed appointments and work around your customers for best time to contact
Targeted B2B and B2C telemarketing services, campaign management and appointment scheduling
From mortgages to auto finance we offer resourcing and support for full outsource solutions to advisory or temporary challenges.
Our team of agents provide contacts for your customers, handling appointments and queries leaving your skilled medical teams focused on healthcare.
Whether it’s collections, sales or queries, TieTa provide highly regulated services such as customer vulnerability, arrears management, and quality monitoring.
The TieTa team have experience in supporting retail clients with a number of tailored solutions.
TieTa services clients in the technology sector and provides call-centre and operations resourcing to help clients scale their operation
Contact Centre Solution
Vulnerable Customer Management
Debt Recovery and Arrears Management
BBLS Customer Support
Telesales and Marketing
Contact us today
Contact us today
TieTa is proud to announce success with some of its clients showing you how your business can benefit in similar ways
TieTa has had success with its clients offering solutions to support their operational challenges
Yourgene Health customer services outsourcing to TieTa
Sudden surge in customer complaints
UK on-shoring of lending operation
UK on-shoring of customer contact centre
Quality monitoring for HCSTC lender
Sales campaigns to increase conversion
Increasing our clients loan book with outbound dialler campaigns
Contact centre based in Banbury, Oxfordshire
Winner of Best Contact Centre Team
Scale up or down according to demands
UK financial services regulated experience
020 3371 3062
24 December: 08:00 to 16:00
25 to 28 December: Closed
31 December: 08:00 to 16:00
1 and 2 January: Closed
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Tieta.co.uk is a trading name of Tieta UK Ltd a company registered in England and Wales with Company Number 08229001. Our registered office is 3-4 Horse Fair, Banbury, England, OX16 0AA