Solutions

Fully scalable and customisable
Long or short term
Proof of concepts available

Full outsource

Offering dedicated teams and tailor-made solutions to support your operational needs

We provide our clients with dedicated teams and tailor-made solutions. No two solutions are the same because each of our clients are unique, and every client brand is important.
Whether it’s outsourcing an existing process, on-shoring to the UK or setting up a new team, TieTa can support your needs with swift transition and minimal risk.  

Areas of expertise include:
‣ Complaint Handling
‣ Redress Remediation
‣ Collections and Arrears Management
‣ Customer Contact.

Bespoke solutions

Bespoke modules for clients' operation to enhance and support internal teams on an ongoing or temporary basis

We can provide modules of the clients operation to enhance and support internal teams on either an ongoing or temporary basis. No two clients are the same and TieTa provide a tailor made approach to any outsource solution.

Areas of potential bespoke:
‣ Quality monitoring of existing internal teams.
‣ Overspill customer contact teams to support internal operations.
‣ Complaints support for Complaints Management Company (CMC) contacts.

Advisory

Advisory in highly regulated environments covering areas areas of lending, servicing and contact centre strategies

TieTa has a wealth of experience and knowledge from within highly regulated environments covering areas such as affordability, lending portfolios, arrears management, vulnerabilities, past business reviews, contact centre strategies.

For further information on advisory work please contact us.

Temporary Resourcing

Expand your contact centre, perhaps in response to fallen service levels due to Covid-19

TieTa supports clients in quickly growing their existing staffing levels within their operations and call centres.
With flexible contracts, swift on-boarding and agent training, we can take away the headaches you may face in resourcing your teams when customer demands increase. Conversely we are able to reduce the head-count at short notice.

Champion Challenges

Advisory in highly regulated environments covering areas areas of lending, servicing and contact centre strategies

We offer a way for clients to review their operational strategies and processes then ensure they’ve got it right. ​ Whether clients want increased revenue, collections improvements, customer satisfaction or more. our framework helps clients determine the best performance process and solution to fit their needs and achieve their goals. ​
Your current solution is the Champion, let us Challenge that!

Proof of Concept

Clients that are new to outsourcing may require a Proof of Concept to prove the benefits of using TieTa

For clients new into outsourcing and weighing up their options, we offer a proof of concept to prove the benefits TieTa can bring their business. ​Whether it's a new product client are looking to bring to market, or investigating a different way of doing things, our wealth of experience enables clients to comfortably demonstrate the benefits without the costly and time-consuming internal outlay. ​
Let us prove we’re the right fit for your business and product​.

TieTa is founded on years of experience and excellence

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scalable
Scale up or down
according to demands

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience