We provide our clients with dedicated teams and tailor-made solutions. No two solutions are the same because each of our clients are unique, and every client brand is important.
Whether it’s outsourcing an existing process, on-shoring to the UK or setting up a new team, TieTa can support your needs with swift transition and minimal risk.
Areas of expertise include:
‣ Complaint Handling
‣ Redress Remediation
‣ Collections and Arrears Management
‣ Customer Contact.
We can provide modules of the clients operation to enhance and support internal teams on either an ongoing or temporary basis. No two clients are the same and TieTa provide a tailor made approach to any outsource solution.
Areas of potential bespoke:
‣ Quality monitoring of existing internal teams.
‣ Overspill customer contact teams to support internal operations.
‣ Complaints support for Complaints Management Company (CMC) contacts.
TieTa has a wealth of experience and knowledge from within highly regulated environments covering areas such as affordability, lending portfolios, arrears management, vulnerabilities, past business reviews, contact centre strategies.
For further information on advisory work please contact us.
TieTa supports clients in quickly growing their existing staffing levels within their operations and call centres.
With flexible contracts, swift on-boarding and agent training, we can take away the headaches you may face in resourcing your teams when customer demands increase. Conversely we are able to reduce the head-count at short notice.
We offer a way for clients to review their operational strategies and processes then ensure they’ve got it right. Whether clients want increased revenue, collections improvements, customer satisfaction or more. our framework helps clients determine the best performance process and solution to fit their needs and achieve their goals.
Your current solution is the Champion, let us Challenge that!
For clients new into outsourcing and weighing up their options, we offer a proof of concept to prove the benefits TieTa can bring their business. Whether it's a new product client are looking to bring to market, or investigating a different way of doing things, our wealth of experience enables clients to comfortably demonstrate the benefits without the costly and time-consuming internal outlay.
Let us prove we’re the right fit for your business and product.
TieTa is founded on years of experience and excellence