You can transfer vulnerable customer calls and emails to our dedicated vulnerability team. Our trained team of agents know how to manage vulnerable customers in order to treat them fairly and with empathy. This allows your team to reduce contact handling times while our specialists will take care of your customers.
We can help you with outbound dialling campaigns to engage with your customers. Our dedicated team will work side-by-side with our in-house support team to achieve the best outcomes.
We can take an in depth look at how a vulnerable customer is handled from the start of their journey with you, right through to the close of the relationship. A key area to look at is when a customer falls into arrears and how they progress through your collections cycle.
By completing these reviews, we can provide insight of where your policies have gaps and internal controls are required to help protect you and your customers. We will help you to improve operational processes and identify efficiency gains.
TieTa is founded on years of experience and excellence