You can transfer vulnerable customer calls and emails to our dedicated vulnerability team. Our trained team of agents know how to manage vulnerable customers in order to treat them fairly and with empathy. This allows your team to reduce contact handling times while our specialists will take care of your customers.
We can help you with outbound dialling campaigns to engage with your customers. Our dedicated team will work side-by-side with our in-house support team to achieve the best outcomes.
With our reporting dashboard, we keep track of all your calls, emails, responses and engagement with your customers - so you can see the direct outcome of TieTa’s services and get a good return on your investment.
Call us today on 020 3371 3062 or request a call-back to speak to our advisors and get a competitive quote
We sit down to discuss your goals, perfect outcomes and integrate your technology with our systems. Through agent training, we confirm we have the right scripts and language for customer services and know how to answer every possible query.
Success! Your customer services are beautifully supported and run by TieTa and you are off the treadmill! Now please go put your feet up!
Outsourced Customer Service FAQs
Where are your complaints teams based?
The TieTa team is based in Banbury, Oxfordshire and is made up of local english-speaking advisors and professionals with experience in complaints for FCA regulated services, retail, health industries and more.
Do you work with regulated industries?
Yes, TieTa has a wealth of experience and knowledge from within highly regulated environments covering areas such as affordability, lending portfolios, arrears management, vulnerabilities, past business reviews, contact centre strategies.
Can you help me if I need temporary staff?
Yes, with flexible contracts and a swift on-boarding process, you can use TieTa for any time period that suits you, even for a matter of weeks or months, or just to help with overflow customer complaints or busy spells.
What is involved in training your agents?
We take the time to learn your business, working within your company and its guidelines, using scripts and following best practices in every way possible.
How soon can I get started with TieTa?
You can typically get set up and running with TieTa in just a matter of days.
How much does it cost for outsourced customer service support with Tieta?
Our customer service agents are very competitively priced, according to the nature and size of your business. Simply get in touch for a free and no obligation quote today!
Get a quote today
You could be up and ready with TieTa to manage your complaints activity