Vulnerable Customer Management from TieTa

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Call us today: 020 3371 3062
100% UK
Contact centre based in Banbury, Oxfordshire
Award winning
Winner of Best Contact Centre Team
Scale up or down according to demands
Expert knowledge
UK financial services regulated experience

Dedicated vulnerability team

You can transfer vulnerable customer calls and emails to our dedicated vulnerability team. Our trained team of agents know how to manage vulnerable customers in order to treat them fairly and with empathy. This allows your team to reduce contact handling times while our specialists will take care of your customers.

We can help you with outbound dialling campaigns to engage with your customers. Our dedicated team will work side-by-side with our in-house support team to achieve the best outcomes.

Call us today: 020 3371 3062

What Customer Services Support does TieTa offer?

Phone calls

Email support

Social media messages

Live chat management

Refunds and returns

Complaints handling

Telesales and marketing

Dialler management

Which industries does TieTa work with?

Complaints for financial services including brokers and lenders

Complaints for insurance companies, broker and websites

Complaints for retail, online businesses and e-commerce

Complaints for clinics, medical facilities including COVID testing (and Fit-to-Fly)

Consultancy & vulnerable customer journey review

We can take an in depth look at how a vulnerable customer is handled from the start of their journey with you, right through to the close of the relationship.

A key area to look at is when a customer falls into arrears and how they progress through your collections cycle.

By completing these reviews, we can provide insight of where your policies have gaps and internal controls are required to help protect you and your customers.

We will help you to improve operational processes and identify efficiency gains.

Call us today: 020 3371 3062

Full reporting suite and insights

With our reporting dashboard, we keep track of all your calls, emails, responses and engagement with your customers - so you can see the direct outcome of TieTa’s services and get a good return on your investment.

Call us today: 020 3371 3062

How do I get started with TieTa?


Call us today on 020 3371 3062 or request a call-back to speak to our advisors and get a competitive quote


We sit down to discuss your goals, perfect outcomes and integrate your technology with our systems. Through agent training, we confirm we have the right scripts and language for customer services and know how to answer every possible query.


Success! Your customer services are beautifully supported and run by TieTa and you are off the treadmill! Now please go put your feet up!

Outsourced Customer Service FAQs

Where are your complaints teams based?

The TieTa team is based in Banbury, Oxfordshire and is made up of local english-speaking advisors and professionals with experience in complaints for FCA regulated services, retail, health industries and more.

Do you work with regulated industries?

Yes, TieTa has a wealth of experience and knowledge from within highly regulated environments covering areas such as affordability, lending portfolios, arrears management, vulnerabilities, past business reviews, contact centre strategies.

Can you help me if I need temporary staff?

Yes, with flexible contracts and a swift on-boarding process, you can use TieTa for any time period that suits you, even for a matter of weeks or months, or just to help with overflow customer complaints or busy spells.

What is involved in training your agents?

We take the time to learn your business, working within your company and its guidelines, using scripts and following best practices in every way possible.

How soon can I get started with TieTa?

You can typically get set up and running with TieTa in just a matter of days.

How much does it cost for outsourced customer service support with Tieta?

Our customer service agents are very competitively priced, according to the nature and size of your business. Simply get in touch for a free and no obligation quote today!

Get a quote today

You could be up and ready with TieTa to manage your complaints activity

Call us today: 020 3371 3062
Solutions for small and large businesses
UK-based agents, highly skilled, trained on specialist processes (complaints, vulnerable customers, arrears and debt collection)
24/7 availability, covering the hours you dictate
Tech solutions to manage customer contact, including work-from-home secure access