Dialler Management Services

  • Fully outsourced dialler management
  • Increase dial rates, conversion rates and engagement
  • Local English-speaking team in Banbury, Oxfordshire
  • Fully integrated with your technology
  • Daily reporting and valuable insights
  • Competitive pricing and quick onboarding process
Call us today: 020 3371 3062
100% UK
Contact centre based in Banbury, Oxfordshire
Award winning
Winner of Best Contact Centre Team
Scalable
Scale up or down according to demands
Expert knowledge
UK financial services regulated experience

What is Dialler Management From TieTa?

At TieTa, we offer a premium dialler management service to effectively run your customer services and operate a call centre on your behalf. We use different types of dialler technology to maximise calls, customer responses and conversion rates that will help to increase your bottom-line.

Rather than the traditional method of calling people one-by-one and hoping for an answer, dialler management systems allow you to connect our agents only when the customer has answered the phone. The customer is allocated one of TieTa’s expert agents, only once they have answered, providing scalability, high-answer rates and increased efficiency when running your customer services.

We work across several industries including health, finance and retail and have experience dealing with high volumes of phone calls from all types of customers. So whether it is helping with general customer service, queries, complaints handling or debt recovery, the TieTa is fully trained to understand your business and to become a real extension of your team.

TieTa is based locally in Banbury, Oxfordshire and has over 10 years of experience working as a customer service arm for one of the UK’s largest lenders. Now, we are offering our dialler management services to companies of all sizes - and you can call us on the number below for a free and no obligation quote.

Call us today: 020 3371 3062

Dialler modes

We currently use different dialler modes for outbound campaigns: Preview dialling, Progressive dialling and Predictive dialling. The largest mode and most effective available is the Predictive dialler which is used in large call centres and is very similar to the Progressive dialler mode.

Preview dialling

This is the simplest outbound dialler. The Preview dialler selects the customer details from a call list and assigns the call to an agent.

The agent can then look at the customer record and decide outbound dial this customer or not.

Progressive dialling

This is like Preview dialling, except for a small difference: the decision when the customer is called is not made by the agent but by the system.

Agents have a ‘preview time’ and as soon as this time has elapsed, the system dials the outbound call automatically.

Once the call has finished the next outbound call is routed automatically to the agent. Effectiveness is increased in the agents by this automation.

Predictive dialling

While Progressive dialler places outbound calls after the agent shows availability to take the call, the Predictive dialler initiates outbound calls based on a pre-set dialling campaign before the agent is free to take the call.

Why use Dialler Management from TieTa?

Diallers eliminate repetitive tasks by reducing the amount of time used looking up phone numbers, dialling numbers and waiting for calls to connect.

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Increased dial rates
Increased debt recovery rates
Increased agency efficiency
Reduced 'no-answer' dispositions
Supervised call monitoring
Increased conversion rates
Increased dial rates
Increased debt recovery rates
Increased agency efficiency
Reduced 'no-answer' dispositions
Supervised call monitoring
Increased conversion rates
Increased dial rates
Increased debt recovery rates
Increased agency efficiency
Reduced 'no-answer' dispositions
Supervised call monitoring
Increased conversion rates
Increased dial rates
Increased debt recovery rates
Increased agency efficiency
Reduced 'no-answer' dispositions
Supervised call monitoring
Increased conversion rates
Increased dial rates
Increased debt recovery rates
Increased agency efficiency
Reduced 'no-answer' dispositions
Supervised call monitoring
Increased conversion rates
Increased dial rates
Increased debt recovery rates
Increased agency efficiency
Reduced 'no-answer' dispositions
Supervised call monitoring
Increased conversion rates

Need effective dialler management? 
Speak to TieTa today!

If customer contact with outbound calling via diallers is your need, TieTa is here to help!

With a dialler management solution, the TieTa team can handle all of your outbound calling and dialler requirements - including running dialler campaigns with our specialist customer service/sales agents, and analysis reporting and optimisation of the diallers to maximise contact with your customers.

TieTa was previously the arm of one of the UK’s largest short term lenders and we successfully engaged with over 300,000 customers over an 8 year period - gaining hands-on experience and expertise in an FCA regulated environment. We therefore fully appreciate and respect all the laws and regulations when it comes to calling large volumes of people.

With a local team based in Banbury, Oxfordshire and we go beyond just dialler management to becoming a real partner to your company and learning about your business. We understand how stressful and time consuming outbound calling can be - and we are delighted to offer an effective solution and take the headache out of your daily routine.

The on-boarding process is completely streamlined. We offer a simple integration into our systems so we can be up-to-date with all your cases and report on them in real-time. For more information, simply call us on the number below or request a call-back for a free and no-obligation quote.

Call us today: 020 3371 3062

What Customer Services Support does TieTa offer?

Phone calls

Email support

Social media messages

Live chat management

Refunds and returns

Complaints handling

Telesales and marketing

Dialler management

Which industries does TieTa work with?

Complaints for financial services including brokers and lenders

Complaints for insurance companies, broker and websites

Complaints for retail, online businesses and e-commerce

Complaints for clinics, medical facilities including COVID testing (and Fit-to-Fly)

Full reporting suite

With our reporting dashboard, we keep track of all your dialler campaigns, including calls, emails, responses and engagement with your customers - so you can see the direct outcome of TieTa’s services and get a good return on your investment.

Call us today: 020 3371 3062

How do I get started with TieTa?

1.

Call us today on 020 3371 3062 or request a call-back to speak to our advisors and get a competitive quote

2.

We sit down to discuss your goals, perfect outcomes and integrate your technology with our systems. Through agent training, we confirm we have the right scripts and language for customer services and know how to answer every possible query.

3.

Success! Your customer services are beautifully supported and run by TieTa and you are off the treadmill! Now please go put your feet up!

Dialler Management FAQs

Where are your complaints teams based?

The TieTa team is based in Banbury, Oxfordshire and is made up of local english-speaking advisors and professionals with experience in complaints for FCA regulated services, retail, health industries and more.

Do you work with regulated industries?

Yes, TieTa has a wealth of experience and knowledge from within highly regulated environments covering areas such as affordability, lending portfolios, arrears management, vulnerabilities, past business reviews, contact centre strategies.

Can you help me if I need temporary staff?

Yes, with flexible contracts and a swift on-boarding process, you can use TieTa for any time period that suits you, even for a matter of weeks or months, or just to help with overflow customer complaints or busy spells.

What is involved in training your agents?

We take the time to learn your business, working within your company and its guidelines, using scripts and following best practices in every way possible.

How soon can I get started with TieTa?

You can typically get set up and running with TieTa in just a matter of days.

How much does it cost for outsourced customer service support with Tieta?

Our customer service agents are very competitively priced, according to the nature and size of your business. Simply get in touch for a free and no obligation quote today!

Get a quote today

You could be up and ready with TieTa to manage your complaints activity

Call us today: 020 3371 3062
Tieta
Solutions for small and large businesses
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UK-based agents, highly skilled, trained on specialist processes (complaints, vulnerable customers, arrears and debt collection)
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24/7 availability, covering the hours you dictate
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Tech solutions to manage customer contact, including work-from-home secure access