Debt Recovery and Arrears Management

Fair and sustainable debt collection practices with high collection rates

Awarded ‘Best Contact Centre Team’ at the Credit Strategy Collections and Customer service awards and being highly commended for our collection activity at the Credit Excellence Awards shows your collections and arrears work is in safe hands with us.

Collections and debt management solutions

We offer end-to-end collections and debt management service or a custom solution depending on your requirements. We can take care of all or part of your customer debt cycles through inbound response management and outbound communications strategies across all channels: voice, dialler, email and SMS.

Our outbound dialler, email and SMS campaigns are designed to engage customers, encourage contact and arrange sustainable repayment plans. We believe in fair treatment of all customers and will provide a responsible debt recovery service by engaging with your customers based on your company processes, guidelines and values.

Collections strategy review and improvement projects

With years of experience in the financial industry, we can help you to optimise collection strategies and processes to increase profitability and drive good customer outcomes. This is achieved through extensive data analysis, effective collection communications and standards. Our ‘white labelled’ solution will deliver top quality collections outcomes while maintaining your desired service levels.

We will analyse your collections data for past performance and create improved collections strategies. Our strategy can be delivered through predictive and progressive dialling to increase cash flow and maximise ROI by calling the right customer at the right time.

We are confident in our ability to deliver effective collections strategies and can back it up with numbers. We helped our customer in financial sector to improve their arrears collections by creating and deploying an end-to-end dialler strategy.

Debt Recovery and Arrears Management

Our other services

TieTa is founded on years of experience and excellence

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scale up or down
according to demands

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience