Outsourced Debt Recovery and Debt Management

  • Fully outsourced debt recovery team and specialists
  • Emails, phone calls and letters included
  • 10+ years experience in an FCA regulated environment
  • Local English-speaking team in Banbury, Oxfordshire
  • Fully integrated with your technology
  • Daily reporting and valuable insights
  • Competitive pricing and quick onboarding process
Call us today: 020 3371 3062
100% UK
Contact centre based in Banbury, Oxfordshire
Award winning
Winner of Best Contact Centre Team
Scale up or down according to demands
Expert knowledge
UK financial services regulated experience

Award-winning customer contact call centre

If recovering bad debt and defaults from your customers is key to your business success, TieTa is here to help!

With our fully outsourced debt recovery solution, the TieTa team can handle all your debt management requirements - including follow-up phone calls, emails and letters to clients with outstanding payments.

TieTa was previously the arm of one of the UK’s largest short term lenders and we successfully engaged with over 300,000 customers over a 10-year period - gaining hands-on experience and expertise in an FCA regulated environment. We therefore fully appreciate and respect all the laws and regulations required to run a debt recovery operation smoothly.

With a local team based in Banbury, Oxfordshire and we go beyond just offering outsourced debt management services to becoming a real partner to your company and learning about your business. We understand how stressful and time consuming debt collection can be - and we are delighted to offer an effective solution and take the headache out of your daily routine.

The on-boarding process is completely streamlined. We offer a simple integration into our systems so we can be up-to-date with all your cases and report on them in real-time. For more information, simply call us on the number below or request a call-back for a free and no-obligation quote.

Call us today: 020 3371 3062

What Debt Recovery services can TieTa offer?

Collect repayments

Debt collections

Debt recoveries

Debt management

Email support

Experience with debt recovery

General collections

Phone call support and follow-ups

What types of Debt Recovery can TieTa help with?

Catalogue payments and arrears
Credit card payments and arrears
Invoice recovery
Legal battles and outstanding compensation
Loan repayments and defaults
Medical bill repayments
Mortgage repayments
Store card payments and arrears

Which industries does TieTa work with?

Complaints for financial services including brokers and lenders

Complaints for insurance companies, broker and websites

Complaints for retail, online businesses and e-commerce

Complaints for clinics, medical facilities including COVID testing (and Fit-to-Fly)

Why use TieTa as your outsourced customer service call centre?

TieTa has over 10 years of experience running the collections team for one of the UK’s largest lenders. We know and understand how to execute customer services at the highest level, whilst working in a regulated environment and providing useful feedback to make your business run more efficiently.

TieTa is now delighted to offer its outsourced debt recovery solutions to other small, medium and large businesses - understanding that no two clients are the same and offering a tailor-made approach for each client that we work with.

We proudly offer flexible contracts, swift on-boarding and agent training specifically for your business - helping to take away the headaches you face with debt collections each day. Plus, we offer excellent value from our debt recovery teams, potentially helping you to recover thousands of pounds every day, month or year!

If you are being overwhelmed by debt collections or need to find the best practices, TieTa is here to help.
It is time to get off the treadmill and speak to TieTa about our white-labelled debt management teams - and we would be delighted to assist you today.

Call us today: 020 3371 3062

Full reporting suite

With our reporting dashboard, we keep track of all your collection activities and cash collected, including calls, emails, responses and engagement with your customers - so you can see the direct outcome of TieTa’s services and get a good return on your investment.

Call us today: 020 3371 3062

How do I get started with TieTa?


Call us today on 020 3371 3062 or request a call-back to speak to our advisors and get a competitive quote


We sit down to discuss your goals, perfect outcomes and integrate your technology with our systems. Through agent training, we confirm we have the right scripts and language for customer services and know how to answer every possible query.


Success! Your customer services are beautifully supported and run by TieTa and you are off the treadmill! Now please go put your feet up!

Debt Recovery and Arrears Management FAQs

Where are your complaints teams based?

The TieTa team is based in Banbury, Oxfordshire and is made up of local english-speaking advisors and professionals with experience in complaints for FCA regulated services, retail, health industries and more.

Do you work with regulated industries?

Yes, TieTa has a wealth of experience and knowledge from within highly regulated environments covering areas such as affordability, lending portfolios, arrears management, vulnerabilities, past business reviews, contact centre strategies.

Can you help me if I need temporary staff?

Yes, with flexible contracts and a swift on-boarding process, you can use TieTa for any time period that suits you, even for a matter of weeks or months, or just to help with overflow customer complaints or busy spells.

What is involved in training your agents?

We take the time to learn your business, working within your company and its guidelines, using scripts and following best practices in every way possible.

How soon can I get started with TieTa?

You can typically get set up and running with TieTa in just a matter of days.

How much does it cost for outsourced customer service support with Tieta?

Our customer service agents are very competitively priced, according to the nature and size of your business. Simply get in touch for a free and no obligation quote today!

Get a quote today

You could be up and ready with TieTa to manage your complaints activity

Call us today: 020 3371 3062
Solutions for small and large businesses
UK-based agents, highly skilled, trained on specialist processes (complaints, vulnerable customers, arrears and debt collection)
24/7 availability, covering the hours you dictate
Tech solutions to manage customer contact, including work-from-home secure access