COVID-19 Resourcing Solutions

We can swiftly deploy teams for your business to cope with additional enquiries driven by the pandemic
Call us today: 020 3371 3062
100% UK
Contact centre based in Banbury, Oxfordshire
Award winning
Winner of Best Contact Centre Team
Scalable
Scale up or down according to demands
Expert knowledge
UK financial services regulated experience

COVID-19 Resourcing Solutions

Our flexible-working Business Continuity Plan enables our teams to continue to operate with 100% efficiency during the COVID-19 pandemic. We can offer the same support using our contact centre solution.

We offer a flexible service where we can swiftly deploy teams for your business to cope with additional enquiries driven by the pandemic, or by any other issues affecting your staff-resourcing levels.

When the unexpected happens, such as COVID-19, our office and home-based agents can help you to continue to operate your service to the highest service levels and quality customer outcomes.

Call us today: 020 3371 3062

What Customer Services Support does TieTa offer?

Phone calls

Email support

Social media messages

Live chat management

Refunds and returns

Complaints handling

Telesales and marketing

Dialler management

COVID-19's impact on contact centres

COVID-19 is having an unprecedented impact on contact centres where, often, only critical reasons to contact can be served, and your valuable customers miss out on that all-important interaction which leads to further distress and dissatisfaction.

The emotional state of consumers adds to the challenge.

The combination of fear, uncertainty and frustration presents brands with both new risks and opportunities. Providing compassionate customer service will likely generate an increase in positive brand perception and customer loyalty post-crisis.

Conversely, inaccessible, ineffective or uncaring responses are likely to drive an equally pronounced negative reaction.During times of crisis, contact centres are crucial. Customers prefer live interaction when they want answers to urgent and complex issues.

TieTa's COVID-19 Response Solution

To respond to the evolving situation of the COVID-19 crisis, TieTa addresses three critical components:

‣ Adopting new ways of working through an effective business continuity plan in action offering remote access to all agents.
‣ Rapid setup of IT and office infrastructure, management systems and processes required to support our hybrid workforce.
‣ Improved contact centre management, with use of workflow, data, and analytics. Predict changes in demand on your customer-contact, and adjust your processes and scale your team accordingly.

Our solution covers the choice of:

Dedicated team

Our team is solely focused on your business and only serve your customers. The team can can scale up or down to meet operational demands. We listen to your business goals and we deliver an excellent customer service. A dedicated team is the right choice if your business has consistent volumes, or you require a regulated environment or have specialist processes requiring extensive knowledge-transfer.

Shared Desk Facility

Perfect for any business that have sporadic or lower volumes across the day. Our team will be trained on your processes, but they will also work across different client campaigns.

Our solutions are quick to deploy, low-cost, and can vary in length of their contractual terms. We will tailor a package to suit your business needs. Contact us today to find how we can help.

Which industries does TieTa work with?

Complaints for financial services including brokers and lenders

Complaints for insurance companies, broker and websites

Complaints for retail, online businesses and e-commerce

Complaints for clinics, medical facilities including COVID testing (and Fit-to-Fly)

Full reporting suite

With our reporting dashboard, we keep track of all your dialler campaigns, including calls, emails, responses and engagement with your customers - so you can see the direct outcome of TieTa’s services and get a good return on your investment.

Call us today: 020 3371 3062

How do I get started with TieTa?

1.

Call us today on 020 3371 3062 or request a call-back to speak to our advisors and get a competitive quote

2.

We sit down to discuss your goals, perfect outcomes and integrate your technology with our systems. Through agent training, we confirm we have the right scripts and language for customer services and know how to answer every possible query.

3.

Success! Your customer services are beautifully supported and run by TieTa and you are off the treadmill! Now please go put your feet up!

Dialler Management FAQs

Where are your complaints teams based?

The TieTa team is based in Banbury, Oxfordshire and is made up of local english-speaking advisors and professionals with experience in complaints for FCA regulated services, retail, health industries and more.

Do you work with regulated industries?

Yes, TieTa has a wealth of experience and knowledge from within highly regulated environments covering areas such as affordability, lending portfolios, arrears management, vulnerabilities, past business reviews, contact centre strategies.

Can you help me if I need temporary staff?

Yes, with flexible contracts and a swift on-boarding process, you can use TieTa for any time period that suits you, even for a matter of weeks or months, or just to help with overflow customer complaints or busy spells.

What is involved in training your agents?

We take the time to learn your business, working within your company and its guidelines, using scripts and following best practices in every way possible.

How soon can I get started with TieTa?

You can typically get set up and running with TieTa in just a matter of days.

How much does it cost for outsourced customer service support with Tieta?

Our customer service agents are very competitively priced, according to the nature and size of your business. Simply get in touch for a free and no obligation quote today!

Get a quote today

You could be up and ready with TieTa to manage your complaints activity

Call us today: 020 3371 3062
Tieta
Solutions for small and large businesses
Tieta
UK-based agents, highly skilled, trained on specialist processes (complaints, vulnerable customers, arrears and debt collection)
Tieta
24/7 availability, covering the hours you dictate
Tieta
Tech solutions to manage customer contact, including work-from-home secure access