Contact Centre Solution

  • Fully outsourced customer service support
  • English-speaking team in Banbury, Oxfordshire
  • Fully integrated with your technology
  • Reporting available for full insight
  • Competitive pricing and quick onboarding
Call us today: 020 3371 3062
100% UK
Contact centre based in Banbury, Oxfordshire
Award winning
Winner of Best Contact Centre Team
Scalable
Scale up or down according to demands
Expert knowledge
UK financial services regulated experience

It’s time to get off the treadmill - speak to TieTa today!

If you are being overwhelmed by customer service enquiries and it is distracting you from your daily activity, TieTa is here to help. It is time to get off the treadmill and speak to TieTa about our white-labelled customer service teams that can help you today. We know first-hand how important customer service is to a business - and having happy customers is the key to running a successful company.

With a local team based in Banbury, Oxfordshire, we have an experienced and well-trained team of customer service advisors.

We can effectively manage all your incoming customer service emails, phone calls, social media requests, live-chat and out-of-hours support too - taking the headache out of your daily routine and providing an impeccable solution.

The on-boarding process and transition is completely seamless, with simple integration into our systems, we can support your business and become a true extension of your team.

For more information, simply call us on the number below or request a call-back for a free and no-obligation quote.

Call us today: 020 3371 3062

Contact us today

What Customer Services Support does TieTa offer?

Phone calls

Email support

Social media messages

Live chat management

Refunds and returns

Complaints handling

Dialler management

Telesales and marketing

Which industries does TieTa work with?

Complaints for financial services including brokers and lenders

Complaints for insurance companies, broker and websites

Complaints for retail, online businesses and e-commerce

Complaints for clinics, medical facilities including COVID testing (and Fit-to-Fly)

Why use TieTa as your outsourced customer service?

TieTa was previously the arm of one of the UK’s largest short term lenders, helping over 300,000 customers through their applications, collections and quality monitoring. After working in a regulated environment, we understand how to maintain and execute customer services to the highest-level, whilst providing useful and informative feedback to the client to make their value proposition stronger.

We are now delighted to offer our outsourced customer service support to other small, medium and large businesses - understanding that no two clients are the same and offering a tailor-made approach for each company.

With flexible contracts, swift on-boarding and agent training, we can take away the headaches you may face in resourcing your teams when customer demands increase. Plus, we offer excellent value from our customer service teams, potentially saving your thousands of pounds every day, month or year!

Call us today: 020 3371 3062

Advisory and tailor-made Solutions

Beyond offering advisors and teams to help you with your customer services, we aim to become a real partner of your business. We offer strong advisory services, giving feedback to you and your business, offering exciting and innovative ways to better your processes and bottom line profits.

Tieta Contact Centre Outsourcing - Advisory

Full reporting suite and insights

With our reporting dashboard, we keep track of all your calls, emails, responses and engagement with your customers - so you can see the direct outcome of TieTa’s services and get a good return on your investment.

How do I get started with TieTa?

1.

Call us today on 020 3371 3062 or request a call-back to speak to our advisors and get a competitive quote

2.

We sit down to discuss your goals, perfect outcomes and integrate your technology with our systems. Through agent training, we confirm we have the right scripts and language for customer services and know how to answer every possible query.

3.

Success! Your customer services are beautifully supported and run by TieTa and you are off the treadmill! Now please go put your feet up!

Outsourced Customer Service FAQs

Where are your complaints teams based?

The TieTa team is based in Banbury, Oxfordshire and is made up of local english-speaking advisors and professionals with experience in complaints for FCA regulated services, retail, health industries and more.

Do you work with regulated industries?

Yes, TieTa has a wealth of experience and knowledge from within highly regulated environments covering areas such as affordability, lending portfolios, arrears management, vulnerabilities, past business reviews, contact centre strategies.

Can you help me if I need temporary staff?

Yes, with flexible contracts and a swift on-boarding process, you can use TieTa for any time period that suits you, even for a matter of weeks or months, or just to help with overflow customer complaints or busy spells.

What is involved in training your agents?

We take the time to learn your business, working within your company and its guidelines, using scripts and following best practices in every way possible.

How soon can I get started with TieTa?

You can typically get set up and running with TieTa in just a matter of days.

How much does it cost for outsourced customer service support with Tieta?

Our customer service agents are very competitively priced, according to the nature and size of your business. Simply get in touch for a free and no obligation quote today!

Get a quote today

You could be up and ready with TieTa to manage your complaints activity

Call us today: 020 3371 3062
Tieta
Solutions for small and large businesses
Tieta
UK-based agents, highly skilled, trained on specialist processes (complaints, vulnerable customers, arrears and debt collection)
Tieta
24/7 availability, covering the hours you dictate
Tieta
Tech solutions to manage customer contact, including work-from-home secure access