Complaints Handling

Complaints handling in accordance with the FCA Dispute Resolution rules (DISP) providing trained resource to support your complaints handling process.

We deliver value by ensuring our complaints solution contributes to the overall success of your business. Our Complaints specialists will be an extension of your team ensuring outcomes, compliance and quality are delivered in line with your processes and policies, providing a great customer experience. Here are some of the services our team can offer:
• Streamline Your Processes–With years of experience in complaints handling, we can provide feedback on processes and make suggestions to improve your customer experience and complaint handling processes to enable more efficient handling times whilst still providing fair outcomes

• Effective reporting – through our extensive knowledge and complaint management history we will utilise your data to provide you concise, relevant and accurate reporting so you can be confident that your customers are receiving the service they want

• Root Cause Analysis – utilising our knowledge we can review your complaints to identify the cause of any issues to enable you to prevent it at its source and enhance your customer journey.

Our process

Complaints handing process

Reporting capabilities

Utilising our preferred partners complaints management system we can produce easy to use real time dashboards.

This gives you peace of mind and up to date oversight on how your project is being managed.

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Complaints Handling

Our other services

Vulnerable Customer Management

Our staff are trained to manage vulnerable customers and work within regulatory guidelines

Appointment Scheduling

Reduce missed appointments and work around your customers for best time to contact

Telesales and Marketing

Targeted B2B and B2C telemarketing services, campaign management and appointment scheduling

TieTa is founded on years of experience and excellence

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scalable
Scale up or down
according to demands

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience