We deliver value by ensuring our complaints solution contributes to the overall success of your business. Our Complaints specialists will be an extension of your team ensuring outcomes, compliance and quality are delivered in line with your processes and policies, providing a great customer experience. Here are some of the services our team can offer:
• Streamline Your Processes–With years of experience in complaints handling, we can provide feedback on processes and make suggestions to improve your customer experience and complaint handling processes to enable more efficient handling times whilst still providing fair outcomes
• Effective reporting – through our extensive knowledge and complaint management history we will utilise your data to provide you concise, relevant and accurate reporting so you can be confident that your customers are receiving the service they want
• Root Cause Analysis – utilising our knowledge we can review your complaints to identify the cause of any issues to enable you to prevent it at its source and enhance your customer journey.
Utilising our preferred partners complaints management system we can produce easy to use real time dashboards.
This gives you peace of mind and up to date oversight on how your project is being managed.
TieTa is founded on years of experience and excellence