Bounce Back Loan Scheme (BBLS) customer support

  • Fully outsourced customer support for your clients managing their loans during the pandemic
  • Local English-speaking team in Banbury, Oxfordshire
  • Fully integrated with your technology
  • Daily reporting and valuable insights
  • Competitive pricing and quick onboarding process
Call us today: 020 3371 3062
100% UK
Contact centre based in Banbury, Oxfordshire
Award winning
Winner of Best Contact Centre Team
Scalable
Scale up or down according to demands
Expert knowledge
UK financial services regulated experience

BBLS Customer Support

At TieTa, we know that when the businesses begin to pay their interest repayments, these loans are going to require a lot of support.

This surge in activity could impact your current teams and could potentially result in a compromise on quality, results and relationships.

As such, it is key that you are prepared. Here at TieTa, we can offer you a complete solution or a partial one depending on your requirements.

Call us today: 020 3371 3062

How TieTa can help?

If you are one of the accredited lenders for BBLS and CBIL loans, here is how we can specifically help you:

Complaints Handling

We deliver  value by ensuring our complaints solution contributes to the overall success of your business.

With the Coronavirus continuing to impact businesses, being able to manage an influx of customer contact will be imperative once the businesses start paying back the loans themselves.

Our complaints specialists will be an extension of your team ensuring outcomes, compliance and quality are delivered in line with your processes and policies, providing a great customer experience.

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Tieta Contact Centre Outsourcing - Complaints Handling Management

Collections and Debt Management

We offer end-to-end collections and debt management services and custom solutions covering all aspects of CBLS and BBIL loans.

We can take care of all or part of your customers debt cycle through inbound response management and outbound communications strategies across all channels: voice, dialler, email and SMS.

Our outbound dialler, email and SMS campaigns are designed to engage businesses, encourage contact and arrange sustainable repayment plans.

Ideal for when businesses start paying back your loans. We believe in fair treatment of all customers and will provide a responsible debt recovery service by engaging with your customers based on your company processes, guidelines and values.

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What Customer Services Support does TieTa offer?

Phone calls

Email support

Social media messages

Live chat management

Refunds and returns

Complaints handling

Telesales and marketing

Dialler management

Which industries does TieTa work with?

Complaints for financial services including brokers and lenders

Complaints for insurance companies, broker and websites

Complaints for retail, online businesses and e-commerce

Complaints for clinics, medical facilities including COVID testing (and Fit-to-Fly)

Full reporting suite

With our reporting dashboard, we keep track of all of your customer contact activities, including calls take, emails responded, and all service levels and engagements with your customers. You can see the value of the right customer outcomes with TieTa’s services and get a good return on your investment.

Call us today: 020 3371 3062

How do I get started with TieTa?

1.

Call us today on 020 3371 3062 or request a call-back to speak to our advisors and get a competitive quote

2.

We sit down to discuss your goals, perfect outcomes and integrate your technology with our systems. Through agent training, we confirm we have the right scripts and language for customer services and know how to answer every possible query.

3.

Success! Your customer services are beautifully supported and run by TieTa and you are off the treadmill! Now please go put your feet up!

FAQs

Where are your complaints teams based?

The TieTa team is based in Banbury, Oxfordshire and is made up of local english-speaking advisors and professionals with experience in complaints for FCA regulated services, retail, health industries and more.

Do you work with regulated industries?

Yes, TieTa has a wealth of experience and knowledge from within highly regulated environments covering areas such as affordability, lending portfolios, arrears management, vulnerabilities, past business reviews, contact centre strategies.

Can you help me if I need temporary staff?

Yes, with flexible contracts and a swift on-boarding process, you can use TieTa for any time period that suits you, even for a matter of weeks or months, or just to help with overflow customer complaints or busy spells.

What is involved in training your agents?

We take the time to learn your business, working within your company and its guidelines, using scripts and following best practices in every way possible.

How soon can I get started with TieTa?

You can typically get set up and running with TieTa in just a matter of days.

How much does it cost for outsourced customer service support with Tieta?

Our customer service agents are very competitively priced, according to the nature and size of your business. Simply get in touch for a free and no obligation quote today!

Get a quote today

You could be up and ready with TieTa to manage your complaints activity

Call us today: 020 3371 3062
Tieta
Solutions for small and large businesses
Tieta
UK-based agents, highly skilled, trained on specialist processes (complaints, vulnerable customers, arrears and debt collection)
Tieta
24/7 availability, covering the hours you dictate
Tieta
Tech solutions to manage customer contact, including work-from-home secure access