Bounce Back Loan Scheme (BBLS) customer support

Customer support for your clients managing their loans during the pandemic

At TieTa, we know that when the businesses begin to pay their interest repayments, these loans are going to require a lot of support. This surge in activity could impact your current teams and could potentially result in a compromise on quality, results and relationships. As such, it is key that you are prepared. Here at TieTa, we can offer you a complete solution or a partial one depending on your requirements.

If you are one of the accredited lenders for BBLS and CBIL loans, here is how we can specifically help you:

Complaints management:

We deliver value by ensuring our complaints solution contributes to the overall success of your business. With the Coronavirus continuing to impact businesses, being able to manage an influx of customer contact will be imperative once the businesses start paying back the loans themselves. Our complaints specialists will be an extension of your team ensuring outcomes, compliance and quality are delivered in line with your processes and policies, providing a great customer experience.

Collections and Debt Management

We offer end-to-end collections and debt management services and custom solutions covering all aspects of CBLS and BBIL loans. We can take care of all or part of your customers debt cycle through inbound response management and outbound communications strategies across all channels: voice, dialler, email and SMS.

Our outbound dialler, email and SMS campaigns are designed to engage businesses, encourage contact and arrange sustainable repayment plans. Ideal for when businesses start paying back your loans. We believe in fair treatment of all customers and will provide a responsible debt recovery service by engaging with your customers based on your company processes, guidelines and values.

If you are interested in any of this support, please get in touch today!

Bounce Back Loan Scheme (BBLS) customer support

Our other services

TieTa is founded on years of experience and excellence

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scalable
Scale up or down
according to demands

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience
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