Appointment Scheduling

Reduce missed appointments and work around your customers for best time to contact

Our appointment scheduling service is designed to reduce missed appointments, improve ROI and customer experience. We ensure your calls are answered promptly, handled professionally and documented efficiently based on pre-agreed protocol, allowing you to grow appointments, reduce customer attrition and cut costs. When the workflow of your in-house staff is no longer interrupted by sporadic contact volumes, you’re spending less and gaining more.

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Appointment Scheduling

Our other services

Bounce Back Loan Scheme (BBLS) customer support

Customer support for your clients managing their loans during the pandemic

Contact Centre Solution

Multi-channel inbound and outbound services: telephone, email, SMS, web chat, social media

COVID-19 Resourcing Solutions

We can swiftly deploy teams for your business to cope with additional enquiries driven by the pandemic

TieTa is founded on years of experience and excellence

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scalable
Scale up or down
according to demands

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience