Utilities

Whether it’s collections, sales or queries, TieTa provide highly regulated services such as customer vulnerability, arrears management, and quality monitoring.

Utilities

TieTa have the experience and knowledge within the Utility industry and can partner with customer teams through our outsourced solutions across a number of areas including collections, complaint handling and customer support.

TieTa are able to help you handle peaks of activity or unforeseen circumstances and through our UK 24-hour call centre are able to ensure you don’t miss a customer. TieTa also have the ability to offer complete solutions within your service sector helping clients with long term cost saving for the business.  

Through our years of experience in Regulated sectors our teams are able to help develop positive relationships with your regulator, improving outcomes for your customers and decreasing regulatory issues.

Through TieTa Consultancy services our highly skilled team can assist you with pressure point analysis and implement solutions such as Quality Monitoring to increase output and customer metrics across all customer contact areas of your business.

We are always happy to discuss how our other solutions may fit with your business and can work with you to help manage any pressure points you are facing.

Services

We have the following services that are typically need in the utilities industry

TieTa is founded on years of experience and excellence

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scalable
Scale up or down
according to demands

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience