Health Services

Our team of agents provide contacts for your customers, handling appointments and queries leaving your skilled medical teams focused on healthcare.

Health Services

With an ever-increasing and longterm pressure on UK Health Services, TieTa are able to support clinics, surgeries, health providers and suppliers in increased call volumes, enquires, appointment setting and more.

Through our seamless add on wesupport our clients current teams in peak call times, out of hours services and appointment setting. Our technology systems allow us to connect with no disruption to your service whilst adhering to all GDPR regulations.

Our experience in regulated sectors allow us to confidently deal with customers in a respectful and informative manner resulting in confidence from your customers in your service.

Our Full Solution service also allows TieTa to be a complete solution to all or part of your business, which is an ever-increasing need from our clients as they evolve to changing public demands and Government guidelines for unknown time frames.

We are always happy to discuss how our other solutions may fit with your business and can work with you to help manage any pressure points you are facing.

Services

With the health services sector we offer the following services

TieTa is founded on years of experience and excellence

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scalable
Scale up or down
according to demands

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience