Financial Services

From mortgages to auto finance we offer resourcing and support for full outsource solutions to advisory or temporary challenges.

Financial Services

TieTa services clients in the financial services arena and provides call-centre and operations resourcing to help clients scale their operation to support changing demands of their clients. With a low-cost base, TieTa is often a low-cost alternative to our clients when comparing their costs to resource highly skilled teams, looking beyond the costs for employment, for example, office space and IT equipment.

In the Financial Services sector we offer a number of services - you can see each of these in the 'Services' section below, though we work with you to understand your business needs. We consider the flexibility needed to in entering or exiting a contract, plan the headcount and resource up to support higher demand clients, determine access to your systems through appropriate security (e.g. site-to-site VPN) and access controls, and configure our internal contact centre systems to handle inbound and outbound traffic relating to telephone, email and even chat contact.

We also have partners that we use to support your technology service needs, whether for payment services needed for collections, complaints management systems, CRM/LMS systems, and data enrichment services for collections strategies.

Contact us today to find out how we can support your operational needs.

Services

We support Financial Services firms with use of the following services

TieTa is founded on years of experience and excellence

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scalable
Scale up or down
according to demands

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience