Outsource your customer service to TieTa
We are an experienced customer service outsourcing contact centre that serves home finance UK regulated firms. We offer a premium quality service, with friendly, UK-only-based call centre agents. You can be confident that your customers will get the best level of care. We work with you to define the right call scripts and business processes to reach that all-important right customer outcome each time.
Many of our clients had faced serious challenges in supporting sudden increases in customer contact during the pandemic and needed on-tap resources to be deployed via our outsourcing contact centre.
We are here to cover your busier spells as well as your regular daily volumes and plan and forecast resource according to your customer demand and budget. We can take on your customer contact process in full, or extend your existing operation. We offer bespoke modules for specialisms such as vulnerable customer management, payment and arrears collections, and complaints handling (FCA DISP).