If your call centre operation has limited capacity and your call waiting times or email enquiries are building up then perhaps we can help. TieTa offers an expert Call Handling Service to support companies of all sizes whether as a temporary solution, extension to an existing call centre, or for specific functions e.g. vulnerable customers, debt arrears, and complaints management.
TieTa's outsourced call centre answers your business's incoming calls. We have specialist teams that are ready to be trained and deployed to work on your calls (inbound or outbound) and answer any email enquiries.
We are here to cover your busier spells as well as your regular daily volumes and plan and forecast resource according to your customer demand and budget.
TieTa offers a premium quality service, with friendly, UK-based call centre agents. You can be confident that your customers will get the best level of care. We work with you to define the right call scripts and business processes to reach that all-important right customer outcome each time.
We are always there for your customers
Using TieTa will allow your operations staff to focus on their core functions, whilst we are there for your customers supporting them in a manner you would expect, as if we are an extension to your operation.
Contact centre outsourcing is ideal for businesses looking to manage a response telephone and email service to handle high volumes during or outside business hours. TieTa recognises challenges customers may experience with call-wait times, complicated call (IVR) routing, and agents that are unsympathetic to customers' needs. We design our processes, systems and training to entirely remove any stresses customers could face and provide 100% customer satisfaction.
Let's have an initial discovery call to find out how how your business is managing its customer service and where the pinch points are.
We recognise that no two businesses are the same and so our discovery consultation is designed to explore what issues you are facing and what solutions we can recommend. We will provide you recommendations on how TieTa can help and will build a bespoke no-obligation quotation for you to consider.
TieTa takes your data and security seriously. We are registered with the ICO (registration number ZA250528) and are GDPR compliant, conforming to the Data Protection Act 1998. We only use your data in the way you decide, and always remain in control. Our technology and access controls are secure and data is held for its necessary purpose until you decide to remove it.
Do I need any special software to outsource with you?
The simple answer is no. It is easy to get set up. Your existing telephone number or IVR routing can be forwarded to our main ACD (Automatic Call Distribution) technology where your calls will be routed to our agents. Similarly, your emails can be routed to our Exchange servers, or you can delegate access to our agents.
Do you provide out-of-hours call answering?
We do provide out-of-hours call answering, and operate a 24/7 service.
What is your backup plan if your site does down?
Our contact centre is fully operational from home or from the office. Should we need to, we can have all our staff back to their home office and online within an hour of a DR situation. We always have members of our team working from home on your campaign so should the worst happen, your customers won’t notice.
Can we monitor your call handling and how our customers are responded to?
Absolutely, this gives you comfort that we are working within your processes and procedures and servicing your customers in the way you want us too. We would encourage you to complete your own monitoring and we would monitor our staff regularly and share the results with you.
If we only require additional support to our existing operation, how would this work?
We will work alongside you as an extension of your office. Or we can work as an extra team of people on behalf of your customers. For example you may want to outsource just your vulnerable customer contact, your team can transfer these customers through to handle on your behalf.
Get a quote today!
You could be up and ready with TieTa in a few days.