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What we offer

Outsourced Contact Centre Solutions

Offering dedicated teams and tailor-made solutions to support your operational needs.

Bespoke modules for clients' operations to enhance and support internal teams on an ongoing or temporary basis

Advisory in highly regulated environments covering areas of lending, servicing, and contact centre strategies

Expand your contact centre, perhaps in response to fallen service levels due to Covid-19

We offer a way for clients to review their operational strategies and processes then ensure they’ve got it right.

Clients that are new to outsourcing may require a Proof of Concept to prove the benefits of using TieTa

Multi-Channel Inbound and Outbound Solution: Voice, Email, SMS, Web Chat, Social Media

Our staff are trained to manage vulnerable customers and work within regulatory guidelines

Fair and sustainable debt collection practices with high collection rates

Complaints handling in accordance with the FCA Dispute Resolution rules (DISP) providing trained resource to support your complaints handling process

Superb outbound contact effectiveness through our expert diallers and supporting analytics

Customer support for your clients managing their loans during the pandemic

We can swiftly deploy teams for your business to cope with additional enquiries driven by the pandemic

Reduce missed appointments and work around your customers for best time to contact

Targeted B2B and B2C telemarketing services, campaign management and appointment scheduling

From mortgages to auto finance we offer resourcing and support for full outsource solutions to advisory or temporary challenges.

Our team of agents provide contacts for your customers, handling appointments and queries leaving your skilled medical teams focused on healthcare.

Whether it’s collections, sales or queries, TieTa provide highly regulated services such as customer vulnerability, arrears management, and quality monitoring.

The TieTa team have experience in supporting retail clients with a number of tailored solutions.

TieTa services clients in the technology sector and provides call-centre and operations resourcing to help clients scale their operation

Services

Contact Centre Solution Vulnerable Customer Management Debt Recovery and Arrears Management Complaints Handling Dialler Management BBLS Customer Support COVID-19 Resourcing Telesales and Marketing

Sectors

Financial Services Utilities Health Services Retail Technology

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