Client conversion sales process

Increasing our clients loan book with outbound dialler campaigns
The Challenge

Our client needed to increase the size of their loan book through organic means.  They needed a team of agents to attempt to convert these applications as the only means in place to do this were emails and text messages.

How we helped

We setup a conversion team to handle the full end to end sales process. We setup a predictive dialler campaign using our client's customer data in order to quickly work through the large volume of potential customers. Our agents were trained to handle sales in a conversational manner, discussing the needs of the customer and not ‘hard sales’ tactics, in order to maintain the good reputation of the company.

The Result

Through our outbound dialling, and inbound calls generated from our dialler campaign, we were able to increase the sales conversion rate by 8%.

TieTa is founded on years of experience and excellence

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scalable
Scale up or down
according to demands

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience