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BLOGS
Insights
Industry
Promotions
Team
Insights
Benefits of UK on-shore outsourcing
What are the benefits of outsourcing to TieTa?
William Elder
Head of Business Intelligence
Monday, November 2, 2020
Insights
Compliance customer focus and how this benefits customers
Creating a better customer experience through strict compliance quality monitoring procedures
Steph Clifton
Quality & Training Specialist
Wednesday, December 16, 2020
Promotions
Full end-to-end servicing or bolt-on services - TieTa has you covered
TieTa highlights the operational benefits for businesses outsourcing their customer contact call centre
Charlotte Turner
Head of Client Delivery
Tuesday, December 8, 2020
Promotions
Can we tell the future in the contact centre? Data journey into the unknown
The data journey into the effectiveness of call centres
William Elder
Head of Business Intelligence
Monday, November 2, 2020
Industry
TCF improved through MI
Management Information (MI) to drive correct Treating Customers Fairly (TCF) outcomes for credit lending and complaints handling
William Elder
Head of Business Intelligence
Monday, November 2, 2020
Promotions
The benefits of outsourcing: recruitment and costs
Do you know the true cost of your employee?
Risto Proosa
Operations Director
Thursday, August 13, 2020
Team
Being a new starter at TieTa
Katy's experience of starting work at TieTa during the COVID-19 pandemic
Katy Chapman
Contact Centre Agent
Wednesday, September 30, 2020
Insights
TieTa’s 12-week Quality Assurance Programme
8 steps to quality-assurance greatness
Tom Horne
Chief Operating Officer
Tuesday, September 22, 2020
Industry
Could this be the end of the company office?
Should we be going back to the office?
Kevin Manners
Chief Finance Officer
Wednesday, September 23, 2020
Industry
Consumer Vulnerability
How to achieve the best outcome in treating vulnerable customers fairly
Tom Horne
Chief Operating Officer
Tuesday, September 22, 2020
Promotions
Commercial Champion Challenger
Have you optimised your operation’s strategy and processes?
Tom Horne
Chief Operating Officer
Tuesday, September 22, 2020
Insights
Root Cause Analysis and its benefits
Our complaints manager talks about RCA and how it could benefit your business
Ricky Smith
Complaints Manager
Monday, September 7, 2020
Team
Meet The TieTa Twins!
An Insight into TieTa and our people
Alice and Grace Bushrod
Friday, September 11, 2020
Insights
Working Remotely At TieTa
Our head of UK contact centre talking about working remotely at a call centre
Tara Usman
Head of UK Contact Centre
Thursday, September 10, 2020
Team
Meet Our Customer Care Specialist, Vicki Matthews
An insight into the TieTa and our people
Vicki Matthews
Customer Care Specialist
Tuesday, September 8, 2020
Industry
Using the PPDAC Cycle to Guide Contact Centre Strategy
“Numbers don’t talk, we given them a voice and inject definition. Communication is a key part of the problem-solving cycle”
William Elder
Head of Business Intelligence
Monday, November 2, 2020
Insights
Empathy and building rapport with your customer
How can you teach your staff to show empathy to your customers?
Charlotte Turner
Head of Client Delivery
Tuesday, December 8, 2020
Team
Meet Our Operations Team Leader, Sophie Varney
An insight into TieTa and our people
Sophie Varney
Operations Team Leader
Monday, September 7, 2020
Insights
Complaints: How to try to retain complaint customers and even turn them into advocates of your business
Understanding complaints is important for any business understanding what it is doing wrong and how to fix it.
Ricky Smith
Complaints Manager
Monday, September 7, 2020
Industry
The art of writing customer service emails.
We all know how vital email templates or canned responses are to Contact Centre staff.
Charlotte Turner
Head of Client Delivery
Tuesday, December 8, 2020
Industry
The Power of Analytics in Contact Centres and Beyond
“Analytics is the foundation for strategy and strategy is parallel to analytics. Decisions are best made from data.”
William Elder
Head of Business Intelligence
Monday, November 2, 2020
Industry
Staying in sight of the customer
Customer insight might seem like the latest buzz phrase
Caroline Walton
CEO
Monday, September 7, 2020
Insights
Effective Onboarding
Onboarding is one of the most important parts of any new employees’ life with a company.
Jon Ferguson
Head of Customer Experience
Monday, September 7, 2020
Industry
The Importance of a Low Abandonment Rate
That all important KPI of Abandonment Rate used to measure the success of a call centre's effectiveness.
Risto Proosa
Operations Director
Thursday, August 13, 2020
Industry
The Critical 30 Days
What makes the first 30-days of early-collections a critical one to help customer get back on track?
Jon Ferguson
Head of Customer Experience
Monday, September 7, 2020
