Call us
020 3371 3062
What we offer
Outsourced Contact Centre Solutions
Offering dedicated teams and tailor-made solutions to support your operational needs.
Bespoke modules for clients' operations to enhance and support internal teams on an ongoing or temporary basis
Advisory in highly regulated environments covering areas of lending, servicing, and contact centre strategies
Expand your contact centre, perhaps in response to fallen service levels due to Covid-19
We offer a way for clients to review their operational strategies and processes then ensure they’ve got it right.
Clients that are new to outsourcing may require a Proof of Concept to prove the benefits of using TieTa
Multi-Channel Inbound and Outbound Solution: Voice, Email, SMS, Web Chat, Social Media
Our staff are trained to manage vulnerable customers and work within regulatory guidelines
Fair and sustainable debt collection practices with high collection rates
Complaints handling in accordance with the FCA Dispute Resolution rules (DISP) providing trained resource to support your complaints handling process
Superb outbound contact effectiveness through our expert diallers and supporting analytics
Customer support for your clients managing their loans during the pandemic
We can swiftly deploy teams for your business to cope with additional enquiries driven by the pandemic
Reduce missed appointments and work around your customers for best time to contact
Targeted B2B and B2C telemarketing services, campaign management and appointment scheduling
From mortgages to auto finance we offer resourcing and support for full outsource solutions to advisory or temporary challenges.
Our team of agents provide contacts for your customers, handling appointments and queries leaving your skilled medical teams focused on healthcare.
Whether it’s collections, sales or queries, TieTa provide highly regulated services such as customer vulnerability, arrears management, and quality monitoring.
The TieTa team have experience in supporting retail clients with a number of tailored solutions.
TieTa services clients in the technology sector and provides call-centre and operations resourcing to help clients scale their operation
Services
Contact Centre Solution
Vulnerable Customer Management
Debt Recovery and Arrears Management
Complaints Handling
Dialler Management
BBLS Customer Support
COVID-19 Resourcing
Telesales and Marketing
Sectors
Financial Services
Utilities
Health Services
Retail
Technology
About
News
Contact us today
Contact us today
News
TieTa remains open and busy and
wants to keep you updated of
its developments and industry news
BLOGS
Guest blogs
Insights
Industry
Promotions
Team
Guest blogs
Complaints EQ - The Timeliness Principle
Jonathan Mantle talks about the complaints time limit rules in DISP and encourages you to ditch the arbitrary timeframes for one simple principle.
Jonathan Mantle
Director of Complaints EQ
Wednesday, June 2, 2021
Guest blogs
Caroline Wells talks about the importance of leaving a lasting impression with customers
The effects of our customer interactions can last for years
Caroline Wells
Customer Insight professional
Thursday, May 6, 2021
Guest blogs
Garry Gormley talks about how Covid Testing Labs could benefit from outsourcing solutions
6 ways outsourcing could help vaccinate your Covid challenges
Garry Gormley
Founder and Director of F.A.B. Solutions
Thursday, April 29, 2021
Insights
Benefits of UK on-shore outsourcing
What are the benefits of outsourcing to TieTa?
William Elder
Head of Business Intelligence
Thursday, April 29, 2021
Insights
Compliance customer focus and how this benefits customers
Creating a better customer experience through strict compliance quality monitoring procedures
Steph Clifton
Quality & Training Specialist
Wednesday, December 16, 2020
Promotions
Full end-to-end servicing or bolt-on services - TieTa has you covered
TieTa highlights the operational benefits for businesses outsourcing their customer contact call centre
Charlotte Turner
Head of Client Delivery
Thursday, April 29, 2021
Promotions
Can we tell the future in the contact centre? Data journey into the unknown
The data journey into the effectiveness of call centres
William Elder
Head of Business Intelligence
Thursday, April 29, 2021
Industry
TCF improved through MI
Management Information (MI) to drive correct Treating Customers Fairly (TCF) outcomes for credit lending and complaints handling
William Elder
Head of Business Intelligence
Thursday, April 29, 2021
Promotions
The benefits of outsourcing: recruitment and costs
Do you know the true cost of your employee?
Risto Proosa
Operations Director
Thursday, April 29, 2021
Team
Being a new starter at TieTa
Katy's experience of starting work at TieTa during the COVID-19 pandemic
Katy Chapman
Contact Centre Agent
Thursday, April 29, 2021
Insights
TieTa’s 12-week Quality Assurance Programme
8 steps to quality-assurance greatness
Tom Horne
Chief Operating Officer
Thursday, April 29, 2021
Industry
Could this be the end of the company office?
Should we be going back to the office?
Kevin Manners
Chief Finance Officer
Thursday, April 29, 2021
Industry
Consumer Vulnerability
How to achieve the best outcome in treating vulnerable customers fairly
Tom Horne
Chief Operating Officer
Thursday, April 29, 2021
Promotions
Commercial Champion Challenger
Have you optimised your operation’s strategy and processes?
Tom Horne
Chief Operating Officer
Thursday, April 29, 2021
Insights
Root Cause Analysis and its benefits
Our complaints manager talks about RCA and how it could benefit your business
Ricky Smith
Head of Complaints Sector
Thursday, April 29, 2021
Team
Meet The TieTa Twins!
An Insight into TieTa and our people
Alice and Grace Bushrod
Customer Service Agents
Friday, May 28, 2021
Insights
Working Remotely At TieTa
Our head of UK contact centre talking about working remotely at a call centre
Tara Usman
Head of UK Contact Centre
Thursday, April 29, 2021
Team
Meet Our Customer Care Specialist, Vicki Matthews
An insight into the TieTa and our people
Vicki Matthews
Customer Care Specialist
Thursday, April 29, 2021
Industry
Using the PPDAC Cycle to Guide Contact Centre Strategy
“Numbers don’t talk, we given them a voice and inject definition. Communication is a key part of the problem-solving cycle”
William Elder
Head of Business Intelligence
Thursday, April 29, 2021
Insights
Empathy and building rapport with your customer
How can you teach your staff to show empathy to your customers?
Charlotte Turner
Head of Client Delivery
Thursday, April 29, 2021
Team
Meet Our Operations Team Leader, Sophie Varney
An insight into TieTa and our people
Sophie Varney
Operations Team Leader
Thursday, April 29, 2021
Insights
Complaints: How to try to retain complaint customers and even turn them into advocates of your business
Understanding complaints is important for any business understanding what it is doing wrong and how to fix it.
Ricky Smith
Head of Complaints Sector
Thursday, April 29, 2021
Industry
The art of writing customer service emails.
We all know how vital email templates or canned responses are to Contact Centre staff.
Charlotte Turner
Head of Client Delivery
Thursday, April 29, 2021
Industry
The Power of Analytics in Contact Centres and Beyond
“Analytics is the foundation for strategy and strategy is parallel to analytics. Decisions are best made from data.”
William Elder
Head of Business Intelligence
Thursday, April 29, 2021
Industry
Staying in sight of the customer
Customer insight might seem like the latest buzz phrase
Caroline Walton
CEO
Thursday, April 29, 2021
Insights
Effective Onboarding
Onboarding is one of the most important parts of any new employees’ life with a company.
Jon Ferguson
Head of Customer Experience
Thursday, April 29, 2021
Industry
The Importance of a Low Abandonment Rate
That all important KPI of Abandonment Rate used to measure the success of a call centre's effectiveness.
Risto Proosa
Operations Director
Thursday, April 29, 2021
Industry
The Critical 30 Days
What makes the first 30-days of early-collections a critical one to help customer get back on track?
Jon Ferguson
Head of Customer Experience
Thursday, April 29, 2021
contact@TieTa.co.uk020 3371 3062
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