Customer Contact Centre Solutions

UK Call Centre outsourcing SERVICE

  • Supporting your customer services
  • Fully outsource or extend your operation
  • Scalable and flexible packages

We work in partnership with you to establish the right sized team and contact strategy supporting your inbound and outbound calling, email queues, and live chat.

Call us today for a discovery call and quote
020 3371 3062
100% UK
Contact centre based in Banbury, Oxfordshire
Award winning
Winner of Best Contact Centre Team
Scalable
Scale up or down according to demands
Expert knowledge
UK financial services regulated experience

Services

TieTa offers a number of services to support its clients. We discover what your current operations are and work with you to design a bespoke package that introduces new concepts, technologies, and operational governance to advance your operation and make it best-of-class.

Multi-channel inbound and outbound services: telephone, email, SMS, web chat, social media.
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Our staff are trained to manage vulnerable customers and work within regulatory guidelines.
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Fair and sustainable debt collection practices with high collection rates.
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Complaints handling in accordance with the FCA Dispute Resolution rules (DISP) - providing trained resource.
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Superb outbound contact effectiveness through our expert diallers and supporting analytics
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Bounce Back Loan Scheme customer support for your clients managing their loans during the pandemic
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We can swiftly deploy teams for your business to cope with additional enquiries driven by the pandemic
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Targeted B2B and B2C telemarketing services, campaign management and appointment scheduling
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Contact Centre Solutions

TieTa specialises in resourcing, outsourcing and advisory for clients in highly regulated industries and those with immediate contact centre resourcing needs. We create bespoke contact centre solutions for businesses needing operational support, either in part or in full, on a short or long-term basis. We help clients transform their customer contact strategies to deliver successful customer outcomes.
As strategic partners, we become an extension of your business.

Tieta Full Outsource

Full outsource

Extend your operation with TieTa and have us handle your customer contact strategy
Tieta Contact Centre Outsourcing - Bespoke Solutions

Bespoke solutions

Customisable solutions to  enhance and support your internal teams on an ongoing or temporary basis
Tieta Contact Centre Outsourcing - Dedicated Team Solution

Dedicated team solution

Our agents will solely focus on your business and customers, allowing for a knowledgeable customer journey for your customers.
Tieta Contact Centre Outsourcing - Advisory

Experts in regulation

Highly regulated advisory services in lending, servicing, performance reviews and contact centre strategies
Tieta Contact Centre Outsourcing -Collections

Demand resourcing

Expand your contact centre, to deal with your business' seasonal and activity-based demands.
Tieta Contact Centre Outsourcing - Proof of Concept

Proof of concepts

To help your weigh up options, we offer a proof of concept to prove the benefits of TieTa
Caroline Walton, CEO TieTa
A message from our CEO, Caroline Walton
TieTa started in 2012 with a focus on financial services.

The team specialised in the highly regulated and scrutinised world of short term loans and has since branched out to cover a number of other industries.

The team originally helped more than 300,000 customers throughout their journey from loan application and ongoing loan maintenance through to repayment and collections including vulnerability and quality monitoring.

The entire team from the beginning understood that having customers at the very heart of the business was the critical and right thing to do, and that ethos is still true today.
Contact us today

Customer Contact Centre Outsourcing

TieTa is a specialist in resourcing, outsourcing and advisory for clients in highly regulated industries and those with immediate resourcing needs.

We create bespoke contact centre solutions to businesses needing operational support, either in part or in full, on a short or long-term basis.

We help clients transform their customer contact strategies to deliver successful outcomes. We are seen as strategic partners that offer clients an extension to their business where goals and successes are aligned.

Areas of potential bespoke:
‣ Overspill customer contact teams to support internal operations.
‣ Quality monitoring of existing internal teams.
‣ Complaints support and complaints case handling.
‣ Vulnerable customer management
‣ Customer payment and collections

Contact us today

Full Outsource

Offering dedicated teams and tailor-made solutions to support your operational needs
Tieta Contact Centre Outsourcing - Bespoke Solutions

Bespoke Solutions

Bespoke modules for clients' operation to enhance and support internal teams on an ongoing or temporary basis
Tieta Contact Centre Outsourcing - Advisory

Advisory

Advisory in highly regulated environments covering areas areas of lending, servicing and contact centre strategies

Temporary resourcing

Expand your contact centre, perhaps in response to fallen service levels due to Covid-19
Tieta Contact Centre Outsourcing - Champion Challenges

Champion challenges

Expand your contact centre, perhaps in response to fallen service levels due to Covid-19
Tieta Contact Centre Outsourcing - Proof of Concept

Proof of concepts

To help your weigh up options, we offer a proof of concept to prove the benefits of TieTa

Recent updates

Find out how our clients have benefited from outsourcing to TieTa

See our other client success stories

See our other news articles

Get in touch

Discover how TieTa can help your businesses
Katherine Meutcheye, Head of Development, TieTa
Andy Trevelyan
Head of New Partnerships
Call me directly on:
07974 149 466
Or email me:
andy.trevelyan@Tieta.co.uk
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