We work in partnership with you to establish the right sized team and contact centre strategy for your business.
Aligning to our values, we tailor our solutions to the needs of our clients and their customers. Working alongside your existing team or as a fully outsourced provider, we can help you transform your operations, business process and customer experience.
These values that are at the heart of our client partnerships and have seen TieTa engage with over 300K customers on behalf of one of the UK’s largest short-term lenders, over a 10-year period.
Talk to usAll our agents are based in the UK, able to work independently or as an extension of your existing team and are experienced in FCA regulated activity. Click to discover how our trained agents provide extra value.
Explore solutionsIt’s a partnership that makes the difference when the road ahead looks challenging, so let us help you plan for change. We are ready to listen, answer your questions and discuss your roadmap to compliance!
View our case studiesAs valued partners to organisations in the financial services sector, our delivery team are well accustomed to working in highly-scrutinised and regulated sectors and working through regulatory reforms.
Explore finance sector solutionsTieTa mobilised a team of agents to reach out to all previous and current app users in EMEA, APAC and Americas. Through the agents understanding of the complex tech and asking probing questions we were able to determine the customers use and opinion of the app. Using TieTa agents and their understanding of the product and system we were also able to upsell the Pro version of the app.
Greg Holdsworth, Senior Product Manager, Hexagon Manufacturing Intelligence
Adapting to your customer's communication preference has never been so important. We have been diligent in ensuring our technology offerings allow us to support our clients and their customers with flexible and adaptable solutions. Ensuring the agent and customer journey is optimised and efficient. We have completed projects for clients such as Liverpool Victoria, Leadstream, Foundation Home Loans.
More than 10-years in the highly regulated financial sector, our CEO was also the President of the Consumer Finance Association for 6 years.
We’ve worked with over 500,000 client customers in the most scrutinized and regulated sectors.
Dealt with over 300K customers on behalf of one of the UK’s largest short-term lenders, over a 10-year period.
New Client projects successfully onboarded in 2020 and 2021.
Just as our solutions are tailored towards our clients and the markets they serve, so are our resource. Take a look our range of case studies, whitepapers and articles that may be of value to you.
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