TieTa offers a number of services to support its clients. We discover what your current operations are and work with you to design a bespoke package that introduces new concepts, technologies, and operational governance to advance your operation and make it best-of-class.
Contact Centre Solution
Multi-channel inbound and outbound services: telephone, email, SMS, web chat, social media.
TieTa specialises in resourcing, outsourcing and advisory for clients in highly regulated industries and those with immediate contact centre resourcing needs. We create bespoke contact centre solutions for businesses needing operational support, either in part or in full, on a short or long-term basis. We help clients transform their customer contact strategies to deliver successful customer outcomes. As strategic partners, we become an extension of your business.
Extend your operation with TieTa and have us handle your customer contact strategy
Customisable solutions to enhance and support your internal teams on an ongoing or temporary basis
Dedicated team solution
Our agents will solely focus on your business and customers, allowing for a knowledgeable customer journey for your customers.
Experts in regulation
Highly regulated advisory services in lending, servicing, performance reviews and contact centre strategies
Expand your contact centre, to deal with your business' seasonal and activity-based demands.
Proof of concepts
To help your weigh up options, we offer a proof of concept to prove the benefits of TieTa
A message from our CEO, Caroline Walton
TieTa started in 2012 with a focus on financial services.
The team specialised in the highly regulated and scrutinised world of short term loans and has since branched out to cover a number of other industries.
The team originally helped more than 300,000 customers throughout their journey from loan application and ongoing loan maintenance through to repayment and collections including vulnerability and quality monitoring.
The entire team from the beginning understood that having customers at the very heart of the business was the critical and right thing to do, and that ethos is still true today.
TieTa is a specialist in resourcing, outsourcing and advisory for clients in highly regulated industries and those with immediate resourcing needs.
We create bespoke contact centre solutions to businesses needing operational support, either in part or in full, on a short or long-term basis.
We help clients transform their customer contact strategies to deliver successful outcomes. We are seen as strategic partners that offer clients an extension to their business where goals and successes are aligned. Areas of potential bespoke: ‣ Overspill customer contact teams to support internal operations. ‣ Quality monitoring of existing internal teams. ‣ Complaints support and complaints case handling. ‣ Vulnerable customer management ‣ Customer payment and collections