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Outsourced Customer Service

• Inbound and outbound phone activity
• Email management
• Live chat support
• Social Media
• Back office support

Outsourced Complaints

• End-to-end complaints management
• Ensuring fair customer resolutions
• Providing root cause analysis

Outsourced Collections

• Automated Dialler delivery
• Email and SMS campaigns
• Responsible and Ethical approach
• Vulnerability support

Outsourced Quality Assurance

• First & Second Line Monitoring
• Bespoke QA scorecards
• Automated employee feedback
• Trend analysis
• Compliance reviews

Consulting

• Regulatory reviews
• FCA authorisation support
• Process best practice

TieTa is founded on years of experience and excellence

100% UK based agents

UK agents are typically more in tune and empathetic with your UK customers, giving them confidence their calls are handled diligently with customer satisfaction.

100% UK
Contact centre based in
Banbury, Oxfordshire
Award Winning Contact Centre

Our proven track record and performance has been recognised by industry leaders for excellence and best practices.

Award winning
Winner of
Best Contact Centre Team
Scalable resourcing to meet your contact centre demands

Whether you require a bureau-based (shared pool) resources or a dedicated team to support your operation, we can taylor the right campaign size based on your current and future needs.

Scalable
Scale up or down
according to demands
Expert knowledge in contact centres

The team has knowledge and experience in managing more than 300,000 customers with their loans, from loan application and ongoing loan maintenance through to repayment and collections, including vulnerability and quality monitoring.

Expert knowledge
UK financial services
regulated experience
‣ UK-based operation
‣ Financial services expertise
‣ Flexible short-to-long term contracts
‣ Quick client on-boarding
Curve
Caroline Walton, CEO TieTa
CEO, Caroline Walton

COVID–19

A message from our CEO, Caroline Walton
All over the world Coronavirus is negatively impacting day-to-day lives and at TieTa we take that very seriously.
We have put in place measures to keep our colleagues safe and are following rules and guidance to support our colleagues and customers.
Find out more about our Coronavirus rapid response service for your business

Get in touch

Discover how TieTa can help your businesses
Katherine Meutcheye, Head of Development, TieTa
Katherine Meutcheye
Head of Business Development
Call me directly on:
07548 343 571
Or email me:
Katherine.Meutcheye@Tieta.co.uk
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